Last updated: March 2026
1. Acceptance of Terms
By accessing or using YourCloudGroup services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Services.
2. Description of Services
YourCloudGroup provides fully private, dedicated cloud server infrastructure. Each client receives a complete custom private virtual machine (VM) hosted on Amazon Web Services (AWS). We offer various subscription plans (daily, weekly, monthly) that provide access to your dedicated server instance.
3. Privacy and Server Access
Your server is entirely private. Key privacy features include:
- Each client receives a dedicated, isolated VM that no one else can access
- YourCloudGroup staff have no access to your server or its contents
- All provisioning, maintenance, and support operations are executed by fully automated processes with no human intervention
- Your data, files, and transactions remain completely private
- Only you have credentials to access your server
4. Account Registration
To use our Services, you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
5. Subscription and Billing
- Subscriptions are billed according to the plan selected (daily, weekly, or monthly).
- All payment processing is handled securely by Stripe. YourCloudGroup does not store, process, or have access to your credit card information.
- All fees are non-refundable except as specified in our refund policy.
- Prorated refunds are available any time during an active subscription period; refunding cancels the subscription and terminates the associated server (after a final backup).
- Subscriptions automatically renew unless cancelled before the renewal date.
- You may cancel your subscription at any time through your account dashboard.
6. Automated Operations
All server operations are fully automated with no human intervention:
- Server provisioning is automatic upon subscription purchase
- Backups are performed automatically by our systems
- Server suspension and recovery are handled by automated processes
- No YourCloudGroup employee accesses your server for any reason
7. Acceptable Use
You agree not to use the Services to:
- Violate any applicable laws or regulations
- Infringe on intellectual property rights
- Distribute malware, viruses, or harmful code
- Engage in unauthorized access to systems or networks
- Send spam or unsolicited communications
- Host illegal content or conduct illegal activities
8. Service Availability
We strive to maintain high availability but do not guarantee uninterrupted access to the Services. Automated maintenance and updates may temporarily affect availability.
9. Data and Backups
You are responsible for maintaining backups of your data. Our automated systems perform backups but cannot guarantee data recovery in all circumstances. Upon subscription expiration, your server will be automatically suspended and data will be retained for a limited period.
10. Termination
We may suspend or terminate your account if you violate these Terms. Upon termination, your access to the Services will cease, and your data may be deleted after a retention period. All termination processes are automated.
11. Limitation of Liability
To the maximum extent permitted by law, YourCloudGroup shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.
12. Changes to Terms
We may modify these Terms at any time. Continued use of the Services after changes constitutes acceptance of the modified Terms.
13. Contact
For questions about these Terms, please contact us at hostmaster@yourcloudgroup.com.